I'm so sorry that you didn't find our apartment suitable for your family's needs. As you mention in your review, we strive to be attentive guests' needs and we would have certainly provided extra tissue as well as anything else we could have helped with. As a general rule, we keep the place pretty well stocked, with extra tissue, enough towels for everyone, and even some baked goods, fruit and plenty of coffee for that first morning of our guests' stay. We might have fallen short in a flurry between guests as there was short window this time. Unlike a hotel, it is not customary for airbnbs to provide toiletries but we do try and provide something for people to use, usually in the form of larger bottles rather than small ones to throw away each time. Perhaps a 2 or 3 bedroom apartment might have worked better for your family of 5, rather than our 1 bedroom. If you ever find that you need a one bedroom place for just a couple of you, we'd be glad to have back. Take care!